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Last update: May 16, 2015
  • The Role Of Customer's Perception Of Service Brand On The Customer Value Creation Process

    The Role Of Customer's Perception Of Service Brand On The Customer Value Creation Process

    ABSTRACT The focus of this research is the role of customer's perception of service brand on the customer value creation process. Three factors which represent the customer's perception of service brand are chosen as the independent variables, ...

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    Essay Length: 3,544 Words / 15 Pages
    Submitted: July 13, 2010
  • The Impact of Product Placement on Consumer’s Awareness and Perception Toward Brands

    The Impact of Product Placement on Consumer’s Awareness and Perception Toward Brands

    W22137 Title “ The Impact of Product Placement on Consumer’s Awareness and Perception Toward Brands ” Introduction Product placement has become of the most widely adopted promotion tools used in marketing today. It is utilized by the organizations in ...

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    Essay Length: 807 Words / 4 Pages
    Submitted: April 2, 2016
  • To Provide and Promote a Professional, High Quality, Front Line Customer Focused Telephone Service to All Callers

    To Provide and Promote a Professional, High Quality, Front Line Customer Focused Telephone Service to All Callers

    ... recruiting new staffs Job title: Customer Relations Officer Department: Report to: Chief Financial manager Purpose: To provide and promote a professional, high quality, front line customer focused telephone service to all callers. Task and ...

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    Essay Length: 7,973 Words / 32 Pages
    Submitted: March 9, 2017
  • Customer Service Roles

    Customer Service Roles

    Most organizations have implicit or explicit requirements concerning which emotions employees express and how and when they express them. These requirements are seen as more central in jobs that entail high levels of interaction with customers, such as ...

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    Essay Length: 4,229 Words / 17 Pages
    Submitted: June 3, 2011
  • Role of Product Branding in Building Customer Loyalty and Life Time Value

    Role of Product Branding in Building Customer Loyalty and Life Time Value

    Role of Product Branding in Building Customer Loyalty and Life Time Value ...

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    Essay Length: 12,440 Words / 50 Pages
    Submitted: August 7, 2017
  • Perceptions Of Administrative And Academic Support Services By Student

    Perceptions Of Administrative And Academic Support Services By Student

    Perceptions of Students in MSA Courses "Perceptions of Administrative and Academic Support Services by Students Taking Courses in the Master of Science in Administration Program" Abstract This paper focuses on the analysis of empirical data ...

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    Essay Length: 2,909 Words / 12 Pages
    Submitted: October 29, 2010
  • The Role Of Bejing Brand

    The Role Of Bejing Brand

    Explain the role of the Beijing brand in the context of product ...

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    Essay Length: 4,263 Words / 18 Pages
    Submitted: December 2, 2010
  • Delta, Northwest Airlines, And Vancouver Airport: The Business Value Of Customer Self-Service Kiosks

    Delta, Northwest Airlines, And Vancouver Airport: The Business Value Of Customer Self-Service Kiosks

    ... ., to deploy hundreds of self-service check-in kiosks at airports ...

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    Essay Length: 510 Words / 3 Pages
    Submitted: December 14, 2010
  • Starbucks: Delivering Customer Service

    Starbucks: Delivering Customer Service

    Statement of the Problem How can Starbucks increase customer satisfaction while growing at the same time? Recommended Course of Action After evaluating each alternative (Exhibit 2), we recommend that Starbucks invest $40 million per year to increase labor ...

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    Essay Length: 3,297 Words / 14 Pages
    Submitted: December 16, 2010
  • Customer Service

    Customer Service

    WellStar Kennestone Hospital Customer Complaint Process HISTORY In 1946, Congress passed the Hospital Survey and Construction Act, sponsored by Senators Lister Hill and Harold Burton, widely known as the Hill-Burton Act. Originally designed to provide ...

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    Essay Length: 866 Words / 4 Pages
    Submitted: December 24, 2010
  • Incentive Pay Programs For Customer Service Representatives

    Incentive Pay Programs For Customer Service Representatives

    Abstract Quality of Customer Service becomes critical for company's success on the market. If planed properly, incentive pay plans may increase customer service representatives' interest to providing better service to the customer. Specifics of ...

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    Essay Length: 2,699 Words / 11 Pages
    Submitted: December 29, 2010
  • Disney's Customer Service Model

    Disney's Customer Service Model

    The Walt Disney Company is known throughout the world for its commitment to customer service. This is most apparent in Disney's theme parks in Florida, California, Tokyo, Paris, and Hong Kong. Disney's commitment to customer service began with ...

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    Essay Length: 3,314 Words / 14 Pages
    Submitted: January 2, 2011
  • Starbucks: Delivering Customer Service вЂ" Case Study

    Starbucks: Delivering Customer Service вЂ" Case Study

    ... market by connect with its customers, and create “third place” beside ...

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    Essay Length: 1,300 Words / 6 Pages
    Submitted: January 5, 2011
  • Customer Service

    Customer Service

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere ...

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    Essay Length: 1,073 Words / 5 Pages
    Submitted: March 19, 2011
  • The Role Of Perception In The Decision Making Process

    The Role Of Perception In The Decision Making Process

    The Role of Perception in the Decision Making Process In psychology, perception is the process of acquiring, interpreting, selecting, and organizing sensory information. Many psychologists state that, as we live in this world, we make a model of how the ...

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    Essay Length: 1,074 Words / 5 Pages
    Submitted: April 19, 2011
  • Customer Service

    Customer Service

    Environmental Anaylsis Environmental Analysis Introduction The study of macroeconomics is filled with several competing theories. The dominant theory used in modern macroeconomic analysis is the aggregate market. This paper is to give a brief yet ...

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    Essay Length: 1,207 Words / 5 Pages
    Submitted: April 22, 2011
  • Improving Customer Service

    Improving Customer Service

    Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of ...

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    Essay Length: 3,437 Words / 14 Pages
    Submitted: May 1, 2011
  • Customer Service Benchmark

    Customer Service Benchmark

    ... must also establish a priority for customer service, and focus on that priority. ...

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    Essay Length: 2,977 Words / 12 Pages
    Submitted: May 11, 2011
  • Customer Service Training Module

    Customer Service Training Module

    INTRODUCTION The Customers Service workshop is designed to teach companies how to deliver high levels of customer satisfaction based on people skills vs. technical skills. Technically oriented persons too often become so focused on providing a technical ...

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    Essay Length: 3,724 Words / 15 Pages
    Submitted: May 14, 2011
  • Is The Cross Training Of Customer Service Effective? The Case At The Nyc Dept Of Education

    Is The Cross Training Of Customer Service Effective? The Case At The Nyc Dept Of Education

    Is Cross-Training of Customer Service Staff Effective? The Case of Integrated Service Center at the NYC Department ...

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    Essay Length: 6,910 Words / 28 Pages
    Submitted: May 18, 2011
  • Principle Of Customer Service

    Principle Of Customer Service

    Principles of Customer Service (1) Customer service is needed in organizations, hospitals, restaurants, and businesses, practically everywhere. A lesson that I have learned in assisting customers is that the customer is always right, regardless if the ...

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    Essay Length: 530 Words / 3 Pages
    Submitted: May 18, 2011
  • Customer Service

    Customer Service

    Customer Service Customer The chosen organization is the Disney Corporation. Simply put, its customer base is everyone in search ...

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    Essay Length: 512 Words / 3 Pages
    Submitted: May 25, 2011
  • The Role Of Perception In The Decision-Making Process

    The Role Of Perception In The Decision-Making Process

    The Role of Perception in the Decision-Making Process Hannah M, Haggins Axia College MGT 245 Organizational Theory and Behavior Profesor Robert Peart December 30, 2007 Perception and Decision-Making In business, what is the leading reason for conflict? ...

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    Essay Length: 1,091 Words / 5 Pages
    Submitted: June 21, 2011
  • Role Of Customers In Strategic Planning Process

    Role Of Customers In Strategic Planning Process

    ... organizations, the voice of the customer drives their operations and charts the course for their future. Companies have begun focusing on customers as one of the key ...

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    Essay Length: 331 Words / 2 Pages
    Submitted: June 22, 2011
  • Brands Are Continually Changing, But In Certain Cases They Need To Shift Radically To Gain Back Their Customers

    Brands Are Continually Changing, But In Certain Cases They Need To Shift Radically To Gain Back Their Customers

    Brands are continually changing, but in certain cases they need to shift radically to gain back their customers Abstract By comparing the views of Groucutt (2006) and of Lehu (2006), reviewed by Dinnie (2008), we are able to see two different approaches ...

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    Essay Length: 3,486 Words / 14 Pages
    Submitted: June 23, 2011

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